Contact information
HOW DO I TRACK MY ORDER ?
You can track your order by 'clicking here'
I HAVE NOT RECEIVED MY ORDER CONFIRMATION E-MAIL?
WHERE IS IT?
If you're having trouble finding your order confirmation email, don't worry! First, take a peek in
your junk or spam folder—it might be hiding there. If you still can't find it, try searching your
emails for "Order Confirmation" from info@juicy-shop.com. That should help you track it down.
HOW DO I CANCEL AN ORDER?
We understand that sometimes mistakes happen, but once orders are placed, they're final and
can't be changed. We ship orders out fast, so we can't cancel them once they're submitted.
However, if you receive your items and they're unopened and unused, you can request to return
them for a refund. Just reach out to us, and we'll do our best to assist you!
HOW DO I CONTACT CUSTOMER SERVICE?
Our friendly Lash Experts are here for you Monday - Friday from 9:00am to 4:00pm. Just drop us
a line at info@juicy-shop.com, and we'll be happy to assist you!
HOW DO I COLLABORATE WITH JUICY BEAUTY ON SOCIAL
MEDIA?
We're thrilled to collaborate with influencers and social media creators like you! If you're interested
in partnering with us, please fill in your details ‘here’ and our team will get back to you as soon as
possible. We can't wait to hear from you and explore the exciting opportunities ahead!
CARE & MAINTENANCE :
HOW TO PUT ON JUICY BEAUTY EYELASHES?
Putting on false eyelashes is quick and easy once you get the hang of it. Like anything new, it just
needs a bit of time and practice. Check out our guide on How to Apply False Lashes for simple,
step-by-step instructions.
HOW DO I REMOVE JUICY BEAUTY LASHES?
Taking off the lashes is easy and painless. If you used just a little glue, gently pull the lash off from
the outer corner to the inner corner of your eye. Don't pull too hard. If it doesn't come off easily,
soak a cotton swab in a non-oil based makeup remover or glue remover. Gently rub the lash line
with the cotton swab on both eyes. Let it sit for 30 seconds so the glue softens. If done right, you
should be able to gently pull off the false eyelash. Remember to grab it as close to your eyelid as
possible, starting from the outer corner of your eye.
HOW MANY TIMES CAN YOU REUSE A PAIR OF THE FALSIES?
Juicy Lashes are lovingly handcrafted and designed to 30 wears. To make the most of them,
remember to store them properly in their original box – it's essential for getting the most out of
each pair!
WILL JUICY BEAUTY LASHES HARM MY OWN LASHES?
Don't worry! False eyelashes won't harm your own lashes. They're usually placed on top of your
natural lashes, so if you put them on correctly, there's no need to worry about damage.
HOW DO I TAKE CARE OF THE LASHES?
Taking care of your false lashes is easy! Here's what you can do
1. Clean them gently
After each use remove any glue from the false eyelash after each use. You can do this by gently
peeling off the glue using your fingers or tweezers.
2. Store them properly
Place your lashes back into their original box to maintain their shape and protect them from dust
and damage.
3. Handle with care
When applying and removing the lashes, be gentle to avoid bending or damaging them.
4. Avoid mascara
While it's tempting to add mascara for extra volume, it can clump your false lashes and reduce
their lifespan.
5. Keep them dry
Avoid getting your lashes wet, as moisture can cause them to lose their shape or deteriorate.
DO JUICY BEAUTY FALSE LASHES ONLY COME IN ONE SIZE?
Our eyelashes are designed to fit everyone because they come in one size. You can easily trim
them to get the perfect fit for your eyes.Check out our guide on ‘How to Trim False Lashes’ for
simple, step-by-step instructions.
CAN MASCARA BE APPLIED TO FALSE LASHES?
You can definitely use mascara on your false lashes to achieve a more dramatic look. Just keep in
mind that using mascara may decrease the number of times you can reuse the lashes. But hey,
sometimes a little extra drama is totally worth it!
SHIPPING AND RETURN
HOW LONG DOES IT TAKE FOR MY PRODUCT TO ARRIVE?
For Austria and Germany, it typically takes 2-3 business days.
For all other European countries, please allow up to 5 business days.
Others from Dubai takes up to 3 business days.
We're working hard to get your order ready as quickly as possible!
DO YOU OFFER EXCHANGES AND RETURNS?
We want you to love your Juicy Lashes! However, all sales are final. We don't offer refunds or
exchanges, except for damaged products. If you believe you've received a defective item, please
reach out to us at info@juicy-shop.com within 30 days of purchase, including your Name, Order
Number, and a Photo of The Product. If we confirm the defect, you'll be eligible for a refund or
replacement. Please note, customers are responsible for the return-shipping fee, and refunds are
issued to the original form of payment. In the unfortunate event of a delay, loss, or theft of your
package. We’ll do our best to locate your order and await the results of the claim before
proceeding further. Your satisfaction is our priority!
WHAT HAPPENS IF MY ORDER HAS AN INCORRECT
SHIPPING INFORMATION?
We want to make sure your package gets to you smoothly! If there's an error in your shipping
information, please reach out to ‘Österreichische Post’ to reroute your package. There's a
reshipment fee of 5€ for all orders. Unfortunately, Juicy Beauty isn't responsible for lost or stolen
packages if the incorrect information was provided during purchase. We're here to help, so feel
You can track your order by 'clicking here'
I HAVE NOT RECEIVED MY ORDER CONFIRMATION E-MAIL?
WHERE IS IT?
If you're having trouble finding your order confirmation email, don't worry! First, take a peek in
your junk or spam folder—it might be hiding there. If you still can't find it, try searching your
emails for "Order Confirmation" from info@juicy-shop.com. That should help you track it down.
HOW DO I CANCEL AN ORDER?
We understand that sometimes mistakes happen, but once orders are placed, they're final and
can't be changed. We ship orders out fast, so we can't cancel them once they're submitted.
However, if you receive your items and they're unopened and unused, you can request to return
them for a refund. Just reach out to us, and we'll do our best to assist you!
HOW DO I CONTACT CUSTOMER SERVICE?
Our friendly Lash Experts are here for you Monday - Friday from 9:00am to 4:00pm. Just drop us
a line at info@juicy-shop.com, and we'll be happy to assist you!
HOW DO I COLLABORATE WITH JUICY BEAUTY ON SOCIAL
MEDIA?
We're thrilled to collaborate with influencers and social media creators like you! If you're interested
in partnering with us, please fill in your details ‘here’ and our team will get back to you as soon as
possible. We can't wait to hear from you and explore the exciting opportunities ahead!
CARE & MAINTENANCE :
HOW TO PUT ON JUICY BEAUTY EYELASHES?
Putting on false eyelashes is quick and easy once you get the hang of it. Like anything new, it just
needs a bit of time and practice. Check out our guide on How to Apply False Lashes for simple,
step-by-step instructions.
HOW DO I REMOVE JUICY BEAUTY LASHES?
Taking off the lashes is easy and painless. If you used just a little glue, gently pull the lash off from
the outer corner to the inner corner of your eye. Don't pull too hard. If it doesn't come off easily,
soak a cotton swab in a non-oil based makeup remover or glue remover. Gently rub the lash line
with the cotton swab on both eyes. Let it sit for 30 seconds so the glue softens. If done right, you
should be able to gently pull off the false eyelash. Remember to grab it as close to your eyelid as
possible, starting from the outer corner of your eye.
HOW MANY TIMES CAN YOU REUSE A PAIR OF THE FALSIES?
Juicy Lashes are lovingly handcrafted and designed to 30 wears. To make the most of them,
remember to store them properly in their original box – it's essential for getting the most out of
each pair!
WILL JUICY BEAUTY LASHES HARM MY OWN LASHES?
Don't worry! False eyelashes won't harm your own lashes. They're usually placed on top of your
natural lashes, so if you put them on correctly, there's no need to worry about damage.
HOW DO I TAKE CARE OF THE LASHES?
Taking care of your false lashes is easy! Here's what you can do
1. Clean them gently
After each use remove any glue from the false eyelash after each use. You can do this by gently
peeling off the glue using your fingers or tweezers.
2. Store them properly
Place your lashes back into their original box to maintain their shape and protect them from dust
and damage.
3. Handle with care
When applying and removing the lashes, be gentle to avoid bending or damaging them.
4. Avoid mascara
While it's tempting to add mascara for extra volume, it can clump your false lashes and reduce
their lifespan.
5. Keep them dry
Avoid getting your lashes wet, as moisture can cause them to lose their shape or deteriorate.
DO JUICY BEAUTY FALSE LASHES ONLY COME IN ONE SIZE?
Our eyelashes are designed to fit everyone because they come in one size. You can easily trim
them to get the perfect fit for your eyes.Check out our guide on ‘How to Trim False Lashes’ for
simple, step-by-step instructions.
CAN MASCARA BE APPLIED TO FALSE LASHES?
You can definitely use mascara on your false lashes to achieve a more dramatic look. Just keep in
mind that using mascara may decrease the number of times you can reuse the lashes. But hey,
sometimes a little extra drama is totally worth it!
SHIPPING AND RETURN
HOW LONG DOES IT TAKE FOR MY PRODUCT TO ARRIVE?
For Austria and Germany, it typically takes 2-3 business days.
For all other European countries, please allow up to 5 business days.
Others from Dubai takes up to 3 business days.
We're working hard to get your order ready as quickly as possible!
DO YOU OFFER EXCHANGES AND RETURNS?
We want you to love your Juicy Lashes! However, all sales are final. We don't offer refunds or
exchanges, except for damaged products. If you believe you've received a defective item, please
reach out to us at info@juicy-shop.com within 30 days of purchase, including your Name, Order
Number, and a Photo of The Product. If we confirm the defect, you'll be eligible for a refund or
replacement. Please note, customers are responsible for the return-shipping fee, and refunds are
issued to the original form of payment. In the unfortunate event of a delay, loss, or theft of your
package. We’ll do our best to locate your order and await the results of the claim before
proceeding further. Your satisfaction is our priority!
WHAT HAPPENS IF MY ORDER HAS AN INCORRECT
SHIPPING INFORMATION?
We want to make sure your package gets to you smoothly! If there's an error in your shipping
information, please reach out to ‘Österreichische Post’ to reroute your package. There's a
reshipment fee of 5€ for all orders. Unfortunately, Juicy Beauty isn't responsible for lost or stolen
packages if the incorrect information was provided during purchase. We're here to help, so feel